Hospitality and Wal-Mart

Reference:
Quoted in The Presbyterian Outlook, Oct 4, 2004, pg13.

Keywords: hospitality, greeters, ushers

"Wal-Mart does not have greeters at the door because the management is theologically committed to a culture of hospitality. They have them because they have figured out that people who feel welcome come back more often and spend more. I’d like to see us do at least as well as Wal-Mart in the hospitality department. "

--Kristeen Bruun, a parishioner of Gesu (Jesuit) parish in Milwaukee, writing in the Sept. 20 edition of America magazine about the need for Catholic churches to be more welcoming to visitors.